Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 2219 Main St, 235, Santa Monica CA 90405, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or incorrect Orders
If your package is damaged or your order is incorrect, we may require photographic evidence to help document the issue and process a replacement. These requests must be received within 7 days of package delivery date.
Goodyworks customers have the option to select a subscription at checkout for certain products. Subscriptions are by selection only and provide the option to receive a discount on recurring shipments. Subscriptions are never automatically applied to accounts and must be initiated by the customer.
Customers who choose to sign up for a recurring subscription will be auto shipped their Goodyworks purchase every 30 days* by default. PayPal, Apple Pay, and Google Pay are not current payment methods for subscriptions.
Subscriptions may be cancelled at any time, however, if they are cancelled on your renewal date, the subscription order may have already been packaged and become ineligible for cancellation of the individual order. If your auto-payment has already processed, we cannot retrieve your package for any changes or cancellations. You may not receive any refunds based on a late subscription cancellation.
If you need assistance cancelling your subscription, you may email firstname.lastname@example.org. Cancellations outside of self-service through your account may take up to 48 hours to process. Any shipments processing within those 48 hours will still be applied to the customer account. We make every attempt to process your requests immediately.
Order Changes / Cancellations
Please contact us within 1 hour after placing your order if you need to change or cancel for any reason. Any cancellations or modifications received more than 1 hour after the initial request will not be applied nor refunded. For additional information please email email@example.com